Highly Trained Restoration Specialists

Our team is extensively trained in addressing property damage caused by fire, water, and persistent mold issues. Each member of our dedicated staff is committed to delivering top-notch restoration services, alleviating the stress associated with these challenging situations. From comprehensive training sessions at SERVPRO's Corporate Training Facility to consistent certifications from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), you can trust that our staff possesses the expertise needed to restore your property effectively.

In addition to their training, every technician at SERVPRO of Mankato / Owatonna undergoes thorough background checks to ensure your peace of mind. We prioritize customer satisfaction, guaranteeing a 100 percent commitment to excellence in every service we provide. Our team is dedicated to erasing the problem at hand and delivering results that surpass your expectations. Making fire and water damage "Like it never even happened."

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Mankato/Owatonna offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)